Shipping Policy

Camelus delivers throughout South Africa using trusted courier partners.

Delivery Charges

A standard delivery fee of R75 applies to orders below R450.

Orders with a qualifying product subtotal of R450 or more receive FREE delivery.

The free-delivery threshold is calculated using the product subtotal before any bundle discounts or promotional savings are deducted.

Returning Customers

Returning customers may qualify for free supplement delivery when signed in to their customer account at checkout.

Customers must use the email address associated with their previous Camelus order for the free-delivery benefit to be recognised.

Bundle and Subscription Orders

Qualifying Camelus bundle offers include free delivery according to the conditions displayed in the bundle builder.

Subscription orders receive free delivery. Promotional discounts, bundle discounts and subscription discounts cannot be combined unless expressly stated otherwise.

Delivery Areas

We currently deliver only within South Africa. International shipping is not available.

Deliveries to farms, plots, remote areas and certain regional destinations may require additional delivery time.

Delivery Times

Orders are generally delivered within 2 to 5 business days after fulfilment has been completed.

Deliveries to KwaZulu-Natal, farms, plots and other regional or remote locations may take approximately 5 to 7 business days.

Business days exclude weekends and South African public holidays.

Order Processing and Tracking

Once your order has been packed and dispatched, you will receive tracking information from the courier where available.

Delivery times are estimates and may be affected by courier delays, adverse weather, regional service limitations or other circumstances outside Camelus’s reasonable control.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address, contact number and email address at checkout.

Additional courier charges resulting from an incorrect address, unsuccessful delivery attempt or requested address change may be charged to the customer.

Courier Payment Scams

Camelus will not ask you to make an additional payment directly to a courier before your parcel can be delivered.

Please ignore suspicious SMS messages, emails or links requesting additional delivery payments, and contact Camelus directly if you are uncertain about a message relating to your order.

Damaged or Missing Parcels

Please notify Camelus as soon as possible if your parcel arrives damaged, contains incorrect products or appears to be missing items.

Where possible, include your order number and clear photographs of the parcel, packaging and products so that the matter can be investigated promptly.

Contact Us

For assistance with an order or delivery, please contact the Camelus customer-support team through the contact details or live-chat facility provided on our website.