Refund policy

1. Overview
At Camelus Grondstowwe, we take pride in the quality of our products. If you’re not fully satisfied with your purchase, we’ll do our best to make it right.

2. Refunds
Refunds are not offered unless there is a valid and exceptional reason. Each request is reviewed on a case-by-case basis and approved solely at our discretion.

Refunds will not be granted for reasons including (but not limited to):

• An animal disliking the smell, taste, or texture of the supplement

• Personal preferences unrelated to product quality or safety

If a refund is approved, it will be processed back to your original payment method once the returned item is received and inspected.

3. Exchanges for Incorrect Orders
If you ordered the wrong product, we’re happy to offer an exchange if:

• The item is unopened, unused, and in its original sealed packaging

• You request the exchange within 7 days of delivery

• You cover all shipping or courier costs involved in the exchange

4. Damaged Products

• Report any damaged items within 48 hours of delivery

• We will replace the damaged item at no cost to you

5. Incorrect Delivery
If you received the wrong product, please notify us within 7 days. We will arrange delivery of the correct item and collection of the incorrect one.

6. How to Request a Return, Exchange, or Refund
For any return or refund enquiries, please contact us:
Email: online.camelus@mweb.co.za