Privacy policy

Camelus Grondstowwe (“Camelus”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or make a purchase.

By using this website and the services provided, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Introduction

Camelus operates this store and website, powered by Shopify, including all related content, features, and services (“Services”). This Privacy Policy governs how we collect, use, and disclose personal information. Where there is a conflict between our Terms of Service and this Privacy Policy, the latter governs with respect to your data.

2. What Information We Collect

We may collect the following types of personal information:

  • Full name

  • Contact details (email, phone number, address)

  • Payment information (processed securely via third-party gateways)

  • Purchase history

  • IP address and browser data (for analytics and security)

  • Account information (e.g. username, preferences)

  • Communication history

  • Device and usage information

3. How We Use Your Information

Your data may be used to:

  • Process and deliver your orders

  • Communicate with you about your purchases or support queries

  • Improve and personalise our website and services

  • Send marketing communications (only with your consent)

  • Fulfil legal and regulatory obligations

  • Prevent fraud and enhance security

4. Legal Basis for Processing

We rely on:

  • Your consent

  • Contractual necessity (e.g. order fulfilment)

  • Legal obligations

  • Legitimate business interests

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Shopify (our eCommerce platform provider)

  • Payment processors

  • Logistics and courier partners

  • Marketing and IT service providers (under strict confidentiality)

  • Legal authorities when required

6. Security of Your Information

We implement appropriate technical and organisational measures to protect your data, including secure servers, encrypted payment methods, and access controls.

However, no transmission method is 100% secure. We urge you not to share passwords or sensitive data via unsecure channels.

7. Your Rights Under POPIA

You may request to:

  • Access, update, or correct your data

  • Request deletion

  • Object to processing or withdraw consent

  • Request data portability (if applicable)

To exercise these rights, contact us at:
📧 online.camelus@mweb.co.za

8. Cookies and Tracking Technologies

We use cookies to:

  • Improve your browsing experience

  • Analyse website traffic

  • Show personalised content

You may manage your cookie preferences via your browser settings.

9. Data Retention

Your personal data will only be retained as long as necessary for the purposes set out in this policy or as required by law.

10. International Data Transfers

Your data may be processed or stored in countries outside South Africa. Where this occurs, we ensure adequate protection through recognised safeguards in line with POPIA and international standards.

11. Relationship with Shopify

Camelus is powered by Shopify. Shopify may process your data independently for analytics, advertising, and platform security.
You can read more about their privacy practices at:
🔗 Shopify Consumer Privacy Policy
🔗 Shopify Privacy Portal

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy or content of third-party websites.

13. Children's Privacy

Our Services are not intended for children under the age of majority. We do not knowingly collect data from minors.

14. Your Communication Preferences

You may opt out of promotional communications at any time by using the “unsubscribe” link in our emails. However, we may still send service-related messages (e.g. order confirmations).

15. Complaints

If you believe your data has been mishandled or wish to lodge a complaint, please contact us at online.camelus@mweb.co.za. You may also contact the Information Regulator of South Africa or your local authority.

16. Changes to This Privacy Policy

We may update this policy occasionally. The updated version will be posted on our website and will take effect immediately unless stated otherwise.

17. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact:

Information Officer
📧 online.camelus@mweb.co.za
📮 11 Jones Street, Oudtshoorn, WC, 6620, South Africa